Frequently Asked Questions

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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.
bulletHow do I submit my questions or problems?
bulletHow long does it take to receive the solution?
bulletWhat type of solution will I receive?
bulletWhat if I need additional clarification about the solution?
bulletHow much will the solution cost?
bulletIs my information secure?

   

How do I submit my questions or problems?

To submit your question or problem, click on the request link to access the submission form.  This will automatically submit your question to one of our qualified tutors.  You can also submit the problem by email at help@statisticsmaster.com or by fax at (859)881-1762.  When submitting your inquiry, please include your name and email in case contact is necessary.

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How long does it take to receive the solution?

Most solutions will be received within 2 business days.  Occasionally, a problem will require more time for computations or explanations.  One of our tutors will inform you of the amount of time required for you to receive the solution if it will take longer than 2 business days to complete.

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What type of solution will I receive?

You will choose what type of solution you need.  Solutions can be single answers, a  computational step-by-step process, or a detailed explanation including answer, process, and instructions.  To choose the type of solution you prefer, click the type of solution on the request form.

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What if I need additional clarification about the solution?

If you need additional clarification about the solution you received, just email us with your question and we will be happy to send you a prompt response at no additional cost.  If your question involves additional computations or explanations beyond the scope of the original submitted problem, there may be additional fees.  A tutor will notify you of any additional charges.  Charges will not incur without your approval. 

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How much will the solution cost?

Rates for solutions vary depending of the type of solution you require.  Problem costs can start as low as $1 each.  Some problems will cost more due to the amount of time involved in completing the solutions.  Your tutor can give more specific cost information after reviewing the problems.

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Is my information secure?

Your name and email address you provide is used only for contact information.  We will never release your information to anyone.  Please read our privacy policy if you have any concerns.

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